LLYNX-TECH

AI Contact Center

Connect every moment of service with AI

An AICC is an intelligent contact center that uses AI to support the capture, understanding, retrieval, and response stages of customer service. LLYNX Technology connects voice data and business knowledge while preserving existing service environments for faster, more consistent operations.

Connected Workflow

From voice capture to grounded answers

Deploy each solution independently or connect the capabilities you need to create one continuous service workflow.

  1. 01

    Capture and connect voice

    Reliably capture live voice from existing telephony and recording environments and distribute it to the services that need it.

  2. 02

    Transcribe and analyze

    Turn conversations into text, extract key topics, and generate summaries that structure the context of every interaction.

  3. 03

    Retrieve knowledge and answer

    Search business documents and service knowledge to find relevant evidence and deliver trustworthy answers.

AICC Solutions

AICC solutions configured for your service environment

LX-VG

The starting point for connected voice data

Capture and distribute live voice, connect diverse communications environments with AI services, and establish a foundation for voice utilization with TA capabilities included.

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LX-STT

Turn conversations into usable data

Provide real-time transcription, keyword extraction, and call summarization in one continuous workflow.

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LX-RAG

Turn business knowledge into accurate answers

Structure documents and web content and use retrieval-augmented generation to provide grounded answers for customer service.

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Contact

Design the right AICC solution for your operation

Tell us about your current service environment and goals, and we will recommend an appropriate configuration based on the capabilities and integrations you need.

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