Customer Relationship Management

CRM solutions connecting customers and service teams

Connect customer information, service history, and call handling in one workflow with WEBTICS and OMNI for different deployment environments.

Customer Relationship Management

Connect customer context and service work in one flow

CRM brings customer data and interaction history together so agents can provide consistent service while managers efficiently oversee workloads and outcomes.

Unified customer context

View customer information and previous interactions in one workspace for consistent service.

Service system integration

Connect telephony, CTI, recording, and existing business systems into one service workflow.

Deployment flexibility

Choose on-premises WEBTICS or cloud-based OMNI to fit your operating environment.

CRM Solutions

Choose the CRM product for your operating environment

WEBTICS

A proven on-premises service workspace

Support reliable agent workflows and system integration with an application validated across financial institutions and diverse deployments.

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OMNI

A cloud service platform that starts in the browser

Connect ticket-centered service workflows and real-time operations in one web environment.

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Design the right CRM environment for your organization

Tell us about your current service systems, operating model, and integration needs, and we will recommend the right configuration based on WEBTICS and OMNI.