AI Contact Center Partner
From voice capture and AI analysis to knowledge retrieval and contact center operations.
LLYNX AI
Integrated service workflow
Customer voice
Live capture and connection
AI analysis
Text, keywords, and summary
Agent response
Knowledge-grounded guidance
01 · AICC Solutions
Deploy only the solutions you need or connect them into one service workflow spanning voice capture, analysis, and knowledge-grounded answers.
Reliably capture live voice from existing communications environments and distribute it to the AI services that need it.
View detailsTurn conversations into text and automatically provide keyword extraction and call summaries.
View detailsSearch business documents and web content to deliver accurate, consistent answers for customer service.
View details02 · CRM Solutions
Build the right customer service workflow for your environment with on-premises WEBTICS and cloud-based OMNI.
Connect customer information, interaction history, and call handling for reliable contact center deployment and operations.
View detailsUnify calls, callbacks, and scheduled calls as tickets and manage live operations and customer history in the browser.
View details03 · IPCC Solutions
Connect agent workflows, customer channels, and campaign operations for a more flexible and reliable contact center environment.
Integrate All-in-One IPCC capabilities from IP-PBX to recording and manage complex contact center operations in one environment.
View detailsAutomate outbound service operations with auto dialing and campaign management to improve processing efficiency.
View details04 · Integrated Capability
Beyond individual products, we connect the technologies your operation needs and support the journey from design and deployment to integration and stabilization.
AICC
Voice capture, analysis, and grounded answers
CRM
Customer context, history, and service workflows
IPCC
Service operations, customer channels, and campaigns
One Contact Center
An integrated customer service environment
Design voice capture, AI analysis, and service operations as one connected technology architecture.
Extend the capabilities you need while preserving existing telephony, CTI, CRM, and recording environments.
Provide consistent support from environment analysis and deployment through integration, stabilization, and operations.
Trusted By
We build reliable contact center environments across public services, finance, commerce, and service operations.
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