One-platform efficiency
PBX, IVR, CTI, and recording are unified into one platform to minimize system complexity.
IPCC · Product details
LX-SMART
Unify distributed systems—from IP-PBX to recording—on one platform. LX-SMART, built on proprietary technology, transforms customer service productivity.
All-in-One IPCC
Unify complex contact center operations with LX-SMART, an all-in-one IPCC solution
Unify distributed systems—from IP-PBX to recording—on one platform. LX-SMART, built on proprietary technology, transforms customer service productivity.
Core Values
Integrate once, operate stably, and scale without limits
Proven proprietary technology
Designed with in-house technology for stable operation optimized to your environment.
Unlimited scalability
Standard SIP and flexible external interfaces connect seamlessly with CRM, chatbots, callbots, and other existing systems.
Architecture
LX-SMART system architecture
Carrier
Carrier (KT, LG, SK, etc.) IP lines
Network line
Customer
LX-SMART (Integrated IPCC Solution)
LX-PBX
IP exchange system
LX-IVR
IP IVR system
LX-REC
IP recording system
LX-CTI
CTI middleware
LX-ADMIN
LX-PBX
- Server status monitoring
- Line management
- Inbound/outbound management
- Extension phone management
- Queue / queue member management
LX-IVR
- IVR prompt management
- IVR scenario management
- Channel status analysis
- Callback management
- Holiday management
LX-REC
- Recording status monitoring
- Call history playback
- Recording search
LX-CTI
- Agent status monitoring
- Call status monitoring
- Call log analysis
- Call statistics
Agent APP
Agent
Agent
Agent
Agent
Agent
Key Features
Essential contact center capabilities in one place
Call control
SIP-based inbound and outbound call handling with optimized ACD and call routing
Customer response
Customer-tailored IVR scenario management and automated response systems
Operations monitoring
Real-time dashboards for agent status and queue visibility
Quality management
Full or selective recording plus detailed statistical reports for service quality analysis
System integration
Flexible interfaces with external CRM systems and in-house agent applications
Contact
Unify distributed contact center systems with LX‑SMART
Tell us about your telephony and service systems, and we will design the right integration scope from IP-PBX and CTI to recording.