01
Convenient for administrators and agents alike
Agents handle calls and history from focused work screens, while administrators manage monitoring, configuration, and reporting through intuitive tools.
IP Contact Center
Convenient and reliable contact center operations
An IPCC unifies call control, agent workflows, channels, and campaign operations in one IP-based contact center environment. Building on more than 20 years of gradually accumulated contact center implementation and operations experience, LLYNX Technology delivers convenient and reliable service environments with proven IPCC products.
Integrated Operation
From operational ease to tailored integration
We design IPCC around each site's roles and operating environment, connecting distributed contact center systems into one operational framework.
- 02
Tailored to your requirements
Select the capabilities and screens you need based on your business domain, center size, and operating model, then configure them for your environment.
- 03
Bring distributed systems together
Connect telephony, CTI, CRM, recording, and other contact center infrastructure so they can be operated as one IPCC environment.
IPCC Solutions
IPCC solutions configured for your service environment
Contact
Design the right IPCC solution for your operation
Tell us about your current service environment and goals, and we will recommend an appropriate configuration based on the capabilities and integrations you need.