Integrated AI advisor
Bring transcription, keyword extraction, and call summarization into one agent workflow.
AICC · Product details
LX-STT
An integrated AI advisor that connects real-time speech transcription, keyword extraction, and call summarization in one continuous workflow.
Integrated AI Advisor
Understand every conversation and surface what matters
LX-STT turns live conversations into actionable data and helps agents understand customer intent through key topics and concise call summaries.
Core Process
One flow from speech to actionable insight
Key Strengths
Built for flexible deployment and operation
Deploy what you need
Use an MSA-based architecture to introduce selected capabilities first and expand over time.
Operational monitoring UI
Review processing activity, confidence, and system resource status through intuitive dashboards.
Stronger agent performance
Support information discovery and after-call work with visualized conversations, keywords, and summaries.
System integration and consolidation
Connect CRM, CTI, recording, and agent systems to consolidate distributed contact center capabilities and data into one operating environment.
Whisper-powered multilingual channels
Use the Whisper engine to switch between Korean, Japanese, Chinese, and other language channels and convert speech into text.
Business Benefits
Turn conversation data into operational value
Faster after-call work
Reduce manual recording and classification work with automated transcription and summaries.
Consistent service quality
Help agents respond faster and more consistently with key topics and conversation context.
Better coaching
Use objective conversation data to provide more focused feedback and agent coaching.
Searchable data assets
Search and analyze transcribed call histories to inform ongoing service improvements.
Contact
Understand every service conversation more accurately with LX‑STT
Tell us about your voice environment and workflows, and we will recommend the right configuration for real-time transcription, keyword extraction, and call summaries.