Design campaign
Configure contact lists, dialing strategy, agent queue, and operating schedule.
IPCC · Product details
LX-PDS
An integrated outbound campaign system using predictive dialing to reduce agent idle time and maximize connection rates and availability.
Predictive Dialing System
Optimal dialing that keeps agents productive and customers connected
LX-PDS automates the design, execution, live monitoring, and performance analysis of large outbound campaigns. It balances productivity and customer experience by calculating appropriate call volume from connection rates and available agents.
AUTO predictiveFixed multiplierNORMAL 1:1
LX-PDS
Engine runningAUTO predictive dialing engine
Adjust call volume from agent availability and recent connection rates.
12
Available agents
32%
Recent connection rate
3.1×
Automatic multiplier
Target concurrent calls
3712 agents × 3.1 = 37 callsChannel limit 50
Channel, DNC, and operating-time safety checks passed.
A web presentation illustrating the AUTO multiplier logic used by LX-PDS.
Campaign Lifecycle
One operating flow from campaign design to performance analysis
Automate repetitive list management and retries so operators can focus on strategy and performance.
Run predictive dialing
Calculate optimal call volume from agent status and connection rates in real time.
Control live operations
Monitor campaigns, channels, and agents and pause, resume, or stop immediately.
Analyze and improve
Use result codes and daily trends to refine retry rules and dialing strategy.
Core Capabilities
Everything required for high-volume outbound operations
Campaign and strategy
Set dialing modes, multipliers, result-specific retries, and agent queue mappings.
Contact lists and DNC
Manage bulk customer data and block opted-out numbers at assignment and immediately before dialing.
Dialing and recycling
Automate incomplete-contact recycling, result-based retries, and recovery after failures.
Live monitoring
Track campaign progress, channel occupancy, and agent status in real time.
Analytics and security
Review performance and history while controlling user access and PBX callback authentication.
Safety by Design
Intelligent call volume with firm safety boundaries
Productivity automation is paired with safeguards for channels, customers, and compliance.
Dynamic AUTO multiplier
Calculate the multiplier from recent connection rates and available agents, pausing new calls when no agent is available.
Hard channel limit
Apply provisioned channel capacity as an absolute ceiling to prevent PBX overload regardless of calculated volume.
Two-stage DNC and schedule gate
Recheck DNC before dialing and block calls outside configured hours, weekdays, holidays, and exclusions.
High-volume recovery
Distribute database load through chunk processing and recover incomplete campaigns and stale calls after restarts.
Real-time Visibility
Three live views connecting campaigns, channels, and agents
See how call growth, channel occupancy, and agent availability affect one another.
Campaign monitoring
Review progress, connected, completed, abandoned results, and dialing trends.
Channel monitoring
See PBX dialing, answered, IVR, agent-connected states, and occupancy.
Agent monitoring
Track each agent's current state, active call, and daily call volume.
Business Benefits
Run more efficient campaigns with the same workforce
Higher productivity
Reduce idle time and support more effective conversations with the same workforce.
Protected customer experience
Pause calls when agents are unavailable to reduce abandonment and excessive dialing.
Lower operating effort
Automate assignment, retries, DNC checks, and operating schedules.
Stronger compliance
Reduce noncompliant calls with opt-out and restricted-time filters.
Data-driven optimization
Diagnose failure causes by result code and refine campaign strategy.
Contact
Optimize outbound operations with LX‑PDS
We will review the right dialing modes and safety policies for your workforce, channels, and campaign operations.