LX-SMART integrated counseling
Connect with the LX-SMART call-control system to handle inbound and outbound counseling work.
CRM · Product details
WEBTICS
A contact-center agent application that helps you build a stable counseling system quickly and cost-effectively while delivering high-quality customer service.
Stable IPCC
Build a stable counseling environment with a proven agent desktop
GS certified productWEBTICS has been continuously enhanced since its first release in 2007 and is built on a proven solution already validated across Korean financial institutions and many live sites. As a contact-center agent application, it enables stable counseling systems to be built quickly and cost-effectively while delivering high-quality customer service.
Key Features
Counsel with LX-SMART and manage call history
Counseling history management
Store and manage customer counseling history to support continuity and follow-up work.
WEBTICS
AvailableUnified service workspace
Review customer context and interaction history while handling calls in one screen.
3 new alertsStart call
Customer information
Customer
Sample customer
Tier
Standard
Phone
010-****-1234
Last contact
Aug 18, 2026
Scheduled follow-up
2:30 PM today · Follow-up on a service inquiry
Interaction history
Latest 3Service inquiry
Product guidance and service steps completed
Callback scheduled
Follow-up assigned to a service agent
Customer details updated
Contact and notification preferences confirmed
System Integration
WEBTICS system architecture and integration
Build on the proven on-premises WEBTICS architecture to integrate telephony, CTI, recording, and customer business systems.
SERVER-SIDE (WAS SERVER)
Customer business domain
Inbound counseling
Outbound counseling
Contact center operations
Common management
DB CONNECTION POOL
REST API communication
ETC INTERFACE
eGovernment Framework
WAS solutions
JEUS, WEBLOGIC, WEBSPHERE, RESIN, TOMCAT
OS
Windows, Linux, Unix, and more
Customer business SYSTEM
Legacy HOST
Other customer systems
Customer WEB
CLIENT (BROWSER)
USER INTERFACE
FILE EXPORT
HTML + CSS data
JavaScript Call
AJAX ENGINE
TF-GRID
GRAPHIC CONTROL
CALL CENTER SYSTEM I/F
CTI
IVR
REC
FAX
SMS
- Softphone integration
- IVR UEI data
- Recording event
- FAX/SMS sending
Key Strengths
Roll out faster and more stably with proven packages
Optimized by business domain
Screen layouts and features have been validated and optimized by business domain across many sites.
Proven at scale
Stability has been validated in large contact centers and many different operating models.
Screen-unit packaging
Delivered as WEBTICS screen-unit packages for faster adoption.
Lower build cost
Shorter implementation timelines help minimize additional development cost.
Easy business extension
Designed so customer-specific work can be added easily within the package.
Built-in encryption security
Proprietary encryption helps secure personal-information handling.
Screen and center personalization
Provides screen-level personalization and center-level main counseling personalization.
Contact
Build a proven agent workspace faster with WEBTICS
Tell us about your service workflows and integration environment, and we will recommend the right scope from agent desktop configuration to CTI and business-system connections.